US Postal Service forms service performance task force

To address nationwide service issues, the US Postal Service Postmaster General as well as the leadership of union and management associations at the postal operator have formed a Joint Task Force on Service Performance.

The following Joint Statement was issued by Postmaster General and Chief Executive Officer Louis DeJoy, Fred Rolando, President of the National Association of Letter Carriers, Paul Hogrogian, National President of the National Postal Mail Handlers Union, Daniel Heins, National President of the United Postmasters and Managers of America, Mark Dimondstein, President, American Postal Workers Union, Ronnie Stutts, President National Rural Letter Carriers’ Association and Brian Wagner, President National Association of Postal Supervisors.

“Recognizing that issues in certain facilities across the country continue to hamper service performance, we have come together to form a National Joint Task Force on Service Performance to identify and craft solutions to improve service at specific locations within the network. Members of the Joint Task Force will work together on making necessary changes to strengthen service reliability, share best practices and stay vigilant to any emerging issues.

The National Task Force will also ensure resources are allocated, lines of communication are open and concerns that are not resolved locally are escalated quickly.

Maintaining strong service performance is a process, not a destination; through weather, natural disasters and a holiday season in the midst of a pandemic. Mail never stops flowing through our system. If bottlenecks occur it can have a cascading impact on the network.  Addressing issues early can make all the difference.”

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