USPS response to OIG report

The US Postal Service (USPS) has taken issue with a recent report by the Office of the Inspector General (OIG) on mail processing and transportation operational changes.

The USPS raised objections in a statement on its website. These objections were to “the audit report’s content, analysis and tone”,  and “specifically the inaccurate findings that do not correctly reflect the benefits of Network Rationalization”.

The OIG report published on the 2nd September was produced in response to concerns from stakeholders who had complained that there had been an increase in delayed mail since the USPS revised its service standards on the 1st January 2015. This switch is known as the Operational Window Change (OWC).

The OIG found that there had been delays but concluded that USPS “should not revert back to its prior operating window”. The OIG did suggest however that the USPS should “re-evaluate the operational and transportation financial impacts associated with the OWC”.

Other recommendations were that USPS should:

• “develop and implement a nationwide strategy to improve mail processing productivity before implementing any additional nationwide operational changes or consolidations;

• increase air capacity to meet its critical entry times;

• create a nationwide system to track and report the amount, cause, and origin of mail arriving after its critical entry time;

• and establish a nationwide database to capture and share the Lean Six Sigma team’s lessons learned.”

The USPS said that it “agreed with the report’s conclusion that since mail service scores have significantly improved since the operating window change was made in 2015, the Postal Service should not revert back to the prior operating window and implicitly, service standards.”

However, USPS added: “The OIG report’s use of outdated service performance results, combined with a non-statistically valid mailing test may lead to inaccurate conclusions about performance. In fact, since Network Rationalization was implemented, the Postal Service has not only improved mail service across the country, it has achieved record levels of service across the majority of service categories.”

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