Waitrose to open a new fulfilment centre in London

Waitrose.com has opened a third fulfilment centre in London, after it laid out plans to double the number of delivery slots in the metropolitan area.

The new site, to be managed by Wincanton, is in Greenford, West London and is to further increase the number of delivery slots available to customers.

Waitrose and Wincanton have worked together for 20 years, and the logistics company has indicated the new fulfilment centre is to be open by December. It will create 800 new jobs for the area and customers of Waitrose will have four times as many slots available to them as they did at the start of 2020.

In most cases, online Waitrose orders are mostly picked from Waitrose shops. However, in part due to the pandemic the company has opened dedicated fulfilment centres in Coulsdon and Enfield. With a minimum order of £60, all Waitrose deliveries are free.

Nationally, Waitrose now offers more than 150,000 delivery slots a week. Waitrose Executive Director James Bailey said: “While we’ve already pulled forward our online expansion plans by six months we know there are still lots of people who want to shop online with us and currently can’t. This is especially the case in London, where we’ve seen a significant and prolonged surge in demand for our online offer. This new centre will help us better serve the London area with a much broader range of slots.”