Consumer champions Which? have published a survey that they say UK online shoppers are reporting “lengthy delays, damaged packages and poor communication” with their deliveries over the past month.

The Which? survey took the views of 2,0000 UK customers about their deliveries in the last month. More than half (56%) said that their delivery hadn’t arrived when expected. 26% received their parcels early. 21% said that at least one delivery hadn’t arrived at all. 18% found that at least one delivery was late.

According to a statement from Which?: “One person was outraged that a parcel was left under their car, another had a parcel left with a neighbour without permission, who opened it and showed it to others in the village, and a third found a fragile delivery after it had been “tossed over the gate”. There was further evidence of poor service with consumers noting that a delivery had been left outside the door without consent (10%), in the rubbish or recycling (4%) or thrown over a hedge or fence (3%).

“The study revealed that numerous packages were also being left in inappropriate places. One in eight (12%) had a delivery left with an unauthorised person, although were still able to collect it from them. However, 2% had a delivery left with an unauthorised person and were unable to retrieve it.”

 
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