Wincanton operates new Waitrose dark store

Operated by Wincanton, Waitrose has opened a new customer fulfilment centre in Greenford, West London. It will deliver more than 25,000 online orders a week, quintupling its capacity in London over that before the pandemic.

Some 150 new vans are to carry up to 1.25 million items a week to customers in the Capital.

The dark store customer fulfilment centre is Waitrose’s third in London, while its customer facing stores will cover 90% of UK postcodes. This unit is the first to be handled outside Waitrose – this time by 3PL, Wincanton. Wincanton has worked with Waitrose for more than 20 years, supplying wines and spirits to the store network.

Laura Burbedge, Waitrose.com Director commented: “Waitrose.com now accounts for a fifth of our total business, compared to six percent a year ago. But despite this huge growth we know there are still more people who would like to shop online with us – so this new centre is a significant step in our future plans.”

James Wroath, Wincanton CEO: “As the first supply chain partner to create a dark store for grocery home deliveries in the UK, this is an exciting growth opportunity for Wincanton. We look forward to providing Waitrose.com customers in London with the highest levels of service. Dark stores will play a huge role in helping supply chains adapt to meet a new set of expectations as more retail purchases are made online and they will better enable businesses to serve customers, at scale.”

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