- 9 December 2019
- Transport / Logistics Services
Third Party Logistics (3PL) providers Wincanton has launched a fully managed customer order delivery service for UK home improvement retailers Homebase.
The deal was agreed between Wincanton and Homebase in April. A large part of the operation is to improve customer experience through enabling better communications throughout the home delivery process. Homebase estimate that there will be 300,000 home deliveries in the first year.
Stuart Tosh, Director of Distribution at Homebase, said: “We’re committed to providing the best customer service, however people decide to shop with Homebase. We’re already getting a positive response from customers, who are now able to track their order and leave instructions for the delivery driver. It’s also helping us work more effectively, giving us greater visibility of stock throughout the whole process.”
Paul Durkin, Director of Home & eFulfilment at Wincanton, added: “Having agreed the deal several months ago, we are excited to begin providing Homebase with our first-class customer order delivery service.
“We will deliver a powerful blend of Wincanton experience and data. This combination means we are well placed to transform Homebase’s customer delivery experience and grow their business.”