Xpect Returns from Yodel

Last mile delivery company Yodel has launched a new service called Xpect Reruns where customers can have their returns picked up from their location within a two hour collection window.

Yodel released a statement that says the Xpect Returns solution is now available through a number of UK retailers. It is a fully trackable service. Customers and retailers can track the status of a collection and return of the package that can be done via push notifications on a mobile device, email or SMS.

Under the Xpect Returns service, the parcels can be collected the next day, a nominated day of the customer’s choice, and will be returned to the retailer within 48 hours of the collection being made.

Andrew Peeler, CEO at Yodel, said: “The launch of Xpect Returns represents our ongoing investment in providing a flexible offering for both our customers and retailers. The newly enhanced service will make the process of returning an item as simple and familiar as a delivery.

“We have listened to feedback from our Have Your Say survey, which receives responses from over 7,000 customers each day. These insights revealed that nearly 40% of consumers prefer unwanted items to be collected from them over any other returns channel, so we are confident that this service will prove a popular choice for many of our retail clients and their customers.”

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