Yamato chooses Doddle’s PUDO platform

Major Japanese parcel carrier Yamato Holdings has chosen UK based international e-commerce solutions provider Doddle to help create a national pick-up/drop-off (PUDO) parcel network based on the Doddle software platform.

Yamato handles around 42% of the Japanese parcels market and this is one of the first times the parcels giant has reached out to an international software business as part of its transformation plans.

The NEXT 100 transformation plan aims at sustainably focused future delivery solutions that are efficient and customer-centric.

Under the arrangements, Yamato will use Doddle’s flexible, partner-agnostic platform to enable customers to choose to collect their parcels from the 240,000 Yamato partner shop network across Japan. More major retail companies are coming on board for this in the near future.

Yutaka Nagao, President, Yamato Holdings Co., Ltd. said: “Yamato Group has been seeking proactive partnerships with startups in Japan and abroad possessing innovative technologies and business models for transforming logistics and supply chains. The collaboration with Doddle, a U.K. startup, is one of the most important such moves, and we are elated to announce this initiative with the company.

“We believe that utilisation of Doddle’s cutting-edge digital technology in the last-mile business of e-commerce will enable us to offer a completely new collection experience to Japanese customers in the future. We will aim to establish an e-commerce ecosystem that provides the best value to all who engage in e-commerce by accelerating digital transformation (DX) through further cooperation between the two companies going forward.”

The Doddle end to end tech solution will enable customers to track their orders at every point of the journey from basket to collection, and will also allow Yamato’s 33 million Kuroenko privilege club members to arrange in-flight diversions from home to a collection point, or from one collection point to another.

Tim Robinson, CEO, Doddle, commented: “The global Covid pandemic has created an unprecedented boom in the already rapidly growing international ecommerce market. Click & collect is the fastest growing delivery option globally because it provides the natural solution – enabling companies to address inevitable capacity issues whilst delivering superior sustainability and a flexible customer experience.

“Sector leaders like Yamato Holdings, are turning to Doddle because we have demonstrated in multiple thriving and challenging e-commerce markets just how easy it can be to create and manage an unrivalled nationwide PUDO network using our flexible and accessible technology. We are excited to be working with Yamato a carrier renowned worldwide for its customer experience to demonstrate that customer experience and sustainability can be championed together.”