Yamato Logistics signs up ZigZag Global for returns

Japanese logistics and final mile company Yamato Transport has taken on its first returns management solution in ZigZag Global.


With ZigZag Global, Yamato will collect returns direct from customers’ doors across Japan and is to grow across Southeast Asia and into Europe.

Japan has very tight returns policies relative to Europe. Using ZigZag Global Yamato customers will be able to set up a return with a few clicks. The parcels will go back to the retailer via a ZigZag returns consolidation warehouse in Tokyo. The ZigZag system gives retailers full visibility of what will be returned and when.

Al Gerrie, CEO of ZigZag, commented: “We use the best carrier services in local regions to ensure returns take the most cost-effective and efficient route back to the retailers. ZigZag are delighted to be able to introduce the first returns management solution to Japan alongside one of the leading carriers in Yamato Transport. Japan is a challenging market for some retailers and this partnership will help our clients provide seamless customer service for returns.”

Yutaka Miyamoto. General Manager of Cross-Border eCommerce of Yamato, commented: “Yamato is delighted to partner with ZigZag to support retailers from all over the world with their Japanese customer returns. ZigZag offers the most advanced and comprehensive returns solution to handle cross-border returns. With Japan becoming an increasingly exciting market for retailers selling directly and via online marketplaces into this market, we are confident that the ZigZag & Yamato partnership offers the ideal solution for their returns needs.”

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