Yodel C2C volumes surge by 132% in last four months

Independent UK delivery company Yodel has seen a 132% increase in customer to customer (C2C) parcel volumes since July 2022. It now handles almost 600,000 C2C parcels a week.

According to the carrier, this comes from a strong growth in the number of people selling items online via marketplaces like Vinted and eBay. Recent research by Yodel suggests that 39% of the 19,000 surveyed are looking to online marketplaces for gifts this Christmas, and this may well lead to a surge in C2C volumes this peak season.

Yodel has taken steps to work into the C2C segment in recent years, including print-in-store labels across its large network of out-of-home pick up/drop-off points.

The carrier’s Store to Store and Store to Door services are available to customers sending and receiving parcels up to 10kg in weight.

Mike Hancox, CEO of Yodel, commented: “Much of the growth in volumes we have seen from Yodel Direct has been driven by the growing numbers of people selling online to boost their income. We have also seen micro sellers that began operating during the pandemic continuing to do so since, further driving the success of our C2C deliveries.
“In the coming year, we expect to see greater integration of technology into our services to further improve customer experience. We have appointed a dedicated Out of Home Director to lead on expanding our offering; a key focus for us as we look to provide greater convenience for customers to collect and post their parcels at a time that suits them.”