UK delivery company Yodel has been hit by a cyber attack that has affected its services.
Thanks to the issue, online delivery tracking was done, as was the customer service helpline. Its website however remained operating throughout the attack.
While it is rumoured that ransomware was involved, Yodel has not confirmed whether this is the case. The full nature of the attack is unclear as well as whether customer data was compromised, when the attack began and how long the firm will take to recover from it.
Knowledge of the attack became public when Yodel contacted eBay sellers confirming the issue in a confidential note.
Yodel is currently working towards recovering its systems but it anticipates “some immediate delays in fulfilling some of [its] deliveries”, said the message to eBay sellers.
A Yodel spokesperson said: “Yodel has experienced a cyber incident that has caused some disruption. We are servicing customers but tracking is currently impacted.
“As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by an external IT forensics group. We are working to restore tracking as quickly as we can and have engaged with all relevant authorities.
Yodel would like to sincerely apologise to their clients and their customers for any disruption this incident may have caused, and reassure them that the team are working around the clock to resolve this incident.”
The delivery company has made contact with the Information Commissioners Office, National Crime Agency, and National Cyber Security Centre as well as taking on outside digital forensics experts.