Yodel launches C2C delivery service

UK independent carrier Yodel has launched a customer-to-customer (C2C) delivery operation called Yodel Direct.

Customers will be able to send parcels weighing up to 10kg to other customers after booking via the Yodel Direct website. On booking the delivery they will be given an address label, or a QR code they can present to a Yodel Direct store which will then print the label for them.

The Yodel Direct service offers two services initially – Store to Store or Store to Door. The Store to Store service will involve sending the parcel to a Yodel Direct store local to the recipient. The service allows live-tracking of the package throughout the time it is in the charge of the carrier.

This service comes off the back of recent research showing that a large number of people have turned to selling goods online via marketplaces like eBay and Etsy during the pandemic. The Yodel Direct service as such will benefit these micro-businesses.

Yodel has seen a surge in parcel volumes – 190 million in 2020, a 30% growth on the year before. It has relationships with large, established UK retailers such as Shop Direct Group, Missguided and Laithwaites Wine. In reaching out to the C2C market it should grow its volumes even more.

Mike Hancox, CEO at Yodel said: “We are thrilled to be able to open our services up to consumers through Yodel Direct, which will offer an easy and efficient way to ship and deliver parcels in a few simple steps. We’re industry leaders in the parcel market and identified an opportunity to expand our offering and extend our trusted services to a new audience. With our home delivery expertise, extensive network of couriers and skills in handling specialist parcels, customers are safe in the knowledge that their parcels are in good hands. We will continue delivering a high-quality experience to our customers across the country.”

Also in response to demand, Yodel has announced it is recruiting for almost 300 new jobs in its sort centres across the UK.

To find out more about Yodel Direct visit www.yodeldirect.co.uk.