Yodel updates app for better customer experience

UK independent carriers Yodel has updated its customer app to make a more personalised parcel delivery experience during the festive period.

Among the upgrades, customers can pre-select a ‘safe place’ at their home address and greater parcel tracking functionality that includes push notification updates on the status of the delivery. Customers can also send additional information to drivers including deliver-to-neighbour preferences.

Yodel’s app will be updated again in the New Year with Amazon Alexa functionality and the ability to send pictures of the preferred safe place to the driver.

Helen Marshall, CIO at Yodel, said: “This launch reinforces our commitment to investing in innovation and technology across our business to drive efficiency for customers.”

This is the latest development in Yodel’s investment to improve customer experience including a C2C service called Yodel Direct and a new sortation system for large parcels.