- 1 February 2022
- Transport / Logistics Services
In its first half of the financial year 2021-22, independent delivery company Yodel has reported an increase in volumes of 22% compared to the same period in 2020. This has led to a significant increase in revenues for the firm.
While overall volumes in the first half were slightly down on 2020-21, Yodel saw this last Christmas’s volumes up by 34.9% compared to 2019-20.
Amongst other highlights, the delivery company saw its customer-to-customer delivery service grow by 50% year on year and won a number of new customers including I Saw It First, Homebase and Virgin Wines. Yodel’s customer services operations have been improved, reducing the number of contacts per parcels.
It has invested heavily in its infrastructure and workforce, creating a total of 4,311 new jobs. Mike Hancox, CEO of Yodel, commented: “We have recorded a strong performance in H1 FY22 and, thanks to our people’s resilience and the business’ flexibility, we have achieved significant growth since the start of the pandemic in 2020.
“The first half of FY22 has demonstrated that despite ongoing uncertainty caused by Covid-19, demand for ecommerce and doorstep delivery services remains as strong as ever and that Yodel is perfectly positioned, and prepared, to cater to changing customer needs.
“In the coming year, we expect to see the greater integration of technology into delivery service business models to improve customer experience across the industry, increasing the efficiency of supply chains to handle larger volumes, as demand for online shopping continues to grow.”