Zalando extends and upgrades PostNord contract

Fashion retailer is Zalando has agreed to work with PostNord in its four markets across the Nordic region where the postal operator is the sole supplier of logistics solutions. The contract is now set to end on July 31st 2021.

Commenting on the contract, Håkan Ericsson, PostNord President and Group CEO says: “We are delighted that Zalando has chosen to extend our relationship. What we provide for them represents PostNord’s core business within the logistics market: consumer parcels across the Nordics.

“This extension is a testament to our ability to grow with our customers and to deliver strategic services that respond to their ever changing needs,” he adds

The contract extension includes linehaul – that is transportation from Zalando warehouses to PostNord centres as well as distribution from those centres to the customers. Developed specifically for Zalando and being piloted in Stockholm, is a free pickup of returns service that will be available within one hour at the end customer’s choice of delivery.

“Our customers are central to our business,” explains Kenneth Melchior General Manager Northern Europe, Zalando SE,  “and frictionless delivery and returns services are part of our offering to them. Since our expansion to the Nordics, PostNord proved to be a reliable partner for Zalando, increasing the level of convenience and therefore customer satisfaction. That this successful partnership will continue, is a great positive for us and our Nordic customers.”